How to Fix the Dasher App When It Stops Working

Drivers with DoorDash utilise a special software called Dasher to complete deliveries. For a variety of reasons, including but not limited to server downtime, out-of-date app versions, connectivity issues, and bugs in the programme, the app may stop functioning at inopportune moments. Because of this, your profits as a Dasher may be negatively impacted.

In this piece, we’ll go over some of the most common issues with the Dasher app and how to fix them. You’ll also have access to tools for tracking the app’s health and getting in touch with DoorDash’s support staff.

Check the DoorDash Status Page

You should first check the DoorDash status page to determine if there are any issues with the app or the service before attempting any other fixes. Here you can see how the app, the website, and the API are doing right now. In addition, it will show any problems or maintenance that could slow down the app.

DoorDash’s status page can be accessed at the following URL: https://status.doordash.com/.

Update the Dasher App

The Dasher app can be easily fixed by updating it to the newest version. You should update the app so that you have access to the most recent features and any bug fixes that may enhance the app’s performance and reliability.

Here’s what you need to do to update the Dasher app on your gadget:

• For Android devices:
  • Look for “Doordash Dasher” on the Google Play store, or use this direct link: https://play.google.com/store/apps/details?id=com.doordash.driverapp on your Android device.
  • If an update is available, selecting Update will initiate the download and installation process.
  • If an update is not available, Open will launch the programme.
• For iOS devices:
  • Download the Doordash Dasher app by searching for it in the App Store or by visiting https://apps.apple.com/us/app/doordash-dasher/id1451754591 on your iOS device.
  • If an update is available, selecting Update will initiate the download and installation process.
  • If an update is not available, Open will launch the programme.

Clear the Dasher App Cache

If the Dasher app is acting up, try clearing its cache. Caching information temporarily improves app responsiveness and performance. Cache corruption or expiration can result in unexpected behaviour in applications.

If you want to free up some storage space on your device, clearing the cache is the way to go. In addition, the programme will be compelled to retrieve new information from the server.

In order to delete all Dasher app data from your device, do the following:

• For Android devices:
  • To access the Apps or Applications menu on an Android device, select Settings.
  • Locate Doordash Dasher and click on it.
  • Select either Storage or Storage & Cache from the menu that appears.
  • Select Clear Cache and confirm the action.
• For iOS devices:
  • To access General on an iOS device, select Settings.
  • Choose Storage from your iOS device’s menu.
  • Locate Doordash Dasher and click on it.
  • Select the app you wish to offload and then confirm. The app and associated data will be removed.
  • Select the app you wish to reinstall, then tap the Reinstall button.

Restart Your Device

Many Dasher app problems can be resolved by simply restarting the device. If the app is causing problems, restarting the device will clear off any unnecessary background processes.

You can restart your device by doing the following:

• For Android devices:
  • Hold the Power and Volume Down buttons simultaneously on your Android until the screen goes black.
  • Let go of the buttons when a black screen appears with a menu of text selections.
  • To force a restart, use the Reboot option.
• For iOS devices:
  • To bring up a slider on an iOS device, press and hold the Sleep/Wake button in addition to any volume button.
  • You can power down your smartphone entirely by using the slider.
  • Press and hold the Sleep/Wake button again after a few seconds, until the Apple logo appears.

Uninstall and Reinstall the Dasher App

If none of those work, you may need to delete the Dasher app and reinstall it. When you do this, the software will start over with none of its previous information or configurations. In addition, it will guarantee that you are running the most recent version of the programme.

Here’s how to delete the Dasher app and reinstall it on your device:

• For Android devices:
  • On Android, three choices will appear when you press and hold the Dasher app icon.
  • Select Delete/Uninstall and complete the action.
  • To download the Doordash Dasher app, either visit the App Store on your device and type in “Doordash Dasher” or visit https://play.google.com/store/apps/details?id=com.doordash.driverapp.
  • Select Install, then sit tight while the installer does its thing.
• For iOS devices:
  • To make the Dasher app icon on your screen wiggle, press and hold on it.
  • Confirm by tapping the X in the app’s upper left corner.
  • Download the Doordash Dasher app by searching for it in the App Store or by visiting
  • https://apps.apple.com/us/app/doordash-dasher/id1451754591.
  • Select Get or Install, and then sit tight while it installs.

Contact DoorDash Support

If the Dasher app still isn’t functioning after attempting the aforementioned troubleshooting steps, you may want to contact DoorDash for assistance. Get in touch with DoorDash help if you’re having trouble with the app or have any queries regarding the service.

The following are methods of contacting DoorDash’s customer service team:

• Dial 855-973-1040 and follow the voice prompts to speak with a representative.
• Email: Write to support@doordash.com and explain the nature of the problem you’re having.
• To begin a chat session with a support specialist, please visit https://help.doordash.com/dashers/s/contactsupport and fill out the form.
• Send a tweet to @DoorDash_Help detailing your problem.

Conclusion

If the Dasher app has stopped responding, we hope this page will help you get it back up and running. Maintaining a fully functional and up-to-date version of the Dasher app is crucial for DoorDash drivers. Try the suggested workarounds or get in touch with DoorDash support if you continue to have issues using the app.

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